There is no sound or low volume coming from the TV speakers

Follow this procedure to troubleshoot when there is no sound or low volume coming from the TV speakers:

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the TV. Manuals, Specifications and Warranty information for your Sony product is available online.

NOTE: Because each of these steps represents a possible solution to this issue, check the TV status after completing each step.

1. Increase the volume of the TV.
2. If using a set-top box with a volume control, increase the volume of the set-top box.

   NOTE: If the set-top box is connected using an Audio/Video (A/V) connection, make sure the A/V cables are connected securely to the appropriate video input on the TV.

3. Make sure the TV audio has not been muted.
4. Make sure no headphones are connected to the TV.
5. Verify that theMTS settings of the TV are set toMAIN orSTEREO.

   NOTE: If the source device is not set to STEREO or is not capable of transmitting a stereo signal, sound may only come out of one speaker on the TV, and the volume will sound low. In this case, adjust or replace the source device.

6. If the TV has a Simulated effect in the audio menu, turn it off.
7. Ensure the TV speakers are not set as the center speaker.

   NOTE: Some TVs allow the TV speakers to act as the center channel speaker when using a multi-channel receiver.

8. Verify the speakers are set toON in the TV menu.

   IMPORTANT: If the TV has audio output jacks and they are connected to a stereo system, then the speakers on the TV may be turned off. Some TVs require the internal speakers or the center speaker setting to be off before audio can be sent out to a stereo receiver via the audio out jacks.

9. Make sure all A/V cable connections are properly connected to the TV.
10. Test the TV using another source like a VCR, DVD player or Blu-ray Disc® player.
11. Reset the TV  to the original factory settings.

    NOTES:

    • For NSX-GT (Sony® Internet TV) models, perform a Factory Data Reset.
    • If your remote control does not have a RESET button or the procedure did not reset the TV to the factory default settings, perform a power reset.
    • For Android™ TVs, perform this reset procedure instead of a factory reset.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.